FAQs
- What happens if there’s an issue with an international order?
If there are issues with an international order, such as delays or customs issues, please contact our customer service. We will work with you and the shipping carrier to resolve any concerns.
- Do you comply with international trade standards?
Yes, we comply with international trade standards, including regulations for shipping, product safety, and quality assurance. Our certifications like EPCH, DGFT, and ICEGATE ensure we meet these standards.
- Are your products certified for safety?
Yes, many of our products are lab-tested and certified for safety. If you have concerns about specific products, please reach out, and we will provide relevant certification details.
- How do you ensure the environmental sustainability of your products?
We are committed to sustainability by using eco-friendly materials and processes. Many of our products are made with recyclable and responsibly sourced materials.
- What is your policy on damaged or defective products?
If you receive a damaged or defective product, please notify us within 7 days of receipt. We will assist in resolving the issue by offering a replacement or refund.
- How do you ensure product quality?
We have stringent quality control processes in place. All products undergo thorough checks before they are dispatched, and we only source materials from reputable suppliers. Many of our products are lab-tested for safety and quality certification.
- What is your return or exchange policy?
Our return and exchange policy is outlined on our website. Generally, products can be returned or exchanged within a specified period if they are defective or if you are not satisfied with your purchase.
- Do you follow ethical sourcing practices?
Yes, we ensure all our products are ethically sourced, and we work closely with our suppliers to ensure fair labor practices and sustainable sourcing.
- What certifications does your company hold?
Tarin Arts holds the following certifications:
- MSME (Micro, Small, and Medium Enterprises)
- GST (Goods and Services Tax)
- DGFT (Directorate General of Foreign Trade)
- Make in India
- EPCH (Export Promotion Council for Handicrafts)
- ICEGATE (Indian Customs EDI Gateway)
- Is there a minimum order requirement for first-time buyers?
We do not have a minimum order for first-time buyers, but larger orders may qualify for discounts or special pricing.
- What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, bank transfers, and PayPal. For bulk orders, alternative payment arrangements can be discussed.
- Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within a limited time after placement. Please contact us immediately if you need to make any changes to your order.
- How do I get more details about a product?
You can contact our sales team through the enquiry form on the website or via email. We will provide detailed product specifications, images, and any other information you may need.
- How do I place an order?
Once you receive your quotation and are ready to proceed, simply confirm your order via email or through our website. Our team will then guide you through the order confirmation process, including payment and delivery arrangements.
- How can I request a quote for a product?
After submitting your enquiry, we will send you a personalized quotation based on the product details, quantity, and any customization requested. You can also contact us directly for a quote.
- How do I make an enquiry?
To make an enquiry, simply visit our website and fill out the enquiry form, or reach out to our sales team directly via email or phone. Include product details, quantity, and any specific questions or requirements you have.
- What types of customizations are available for your products?
Customizations include options for size, color, engraving, design modifications, and packaging. Please contact us with your specific needs, and we will do our best to accommodate your request.
- Are the materials used in your products safe?
Yes, we ensure that all materials used in our products are safe and meet regulatory standards for health and safety. Many of our products are lab-tested for quality and safety.
- Can I customize the packaging for my order?
Yes, we offer custom packaging options for bulk orders or special events. Please contact us for more details about your requirements.
- Do you provide product care instructions?
Yes, we provide care and maintenance instructions for most of our products. Specific instructions can be found on product pages or included with your shipment.
- How do I know if a product is in stock?
Product availability is updated in real time on our website. If you need to confirm stock for bulk orders, feel free to reach out to us for up-to-date information.
- Are your products eco-friendly?
Many of our products are made using sustainable and eco-friendly materials. We are committed to reducing our environmental impact and promoting responsible sourcing practices. For more details, please inquire about specific products.
- Can I request a sample before placing an order?
Yes, samples are available for most of our products. Please contact us to request a sample, and we will provide you with pricing and shipping information.
- Do you offer customization options for your products?
Yes, we offer customization services for selected products. You can choose from different colors, sizes, and designs. Please contact us for more information on available customization options.
- What materials are your products made from?
Our products are made from a variety of high-quality materials such as wood, metal, resin, bone, horn, MOP (Mother of Pearl), and eco-friendly materials. Specific product details can be found on the individual product pages.
- Will I be charged customs duties or taxes on international orders?
Customs duties or taxes may apply depending on your country’s regulations. These charges are typically the responsibility of the customer.
- What happens if I’m not available to receive my delivery?
If you are unavailable, the delivery service will attempt to reschedule or leave a notice with instructions on how to collect your package from a local depot.
- Do you offer expedited shipping options?
Yes, we offer expedited shipping for urgent orders. Contact our customer service team to discuss available shipping options and associated costs.
- What should I do if my order is delayed or damaged during transit?
If your order is delayed or damaged, please contact us immediately. We will assist you in resolving the issue by either processing a claim with the shipping provider or arranging a replacement if necessary.
- What is the estimated delivery timeline for international orders?
Delivery timelines for international orders typically range between 7-14 business days, depending on the shipping method and customs processing in the destination country.
- How are shipping costs calculated?
Shipping costs depend on the size, weight, and destination of the order. Shipping charges will be calculated at checkout, and you will be provided with an estimate before confirming your purchase.
- Do you ship internationally?
Yes, we offer international shipping to most countries. Please check the shipping policy or contact us for details about shipping to your specific location.
Company Policies & Certifications FAQs
What happens if there’s an issue with an international order?
If there are issues with an international order, such as delays or customs issues, please contact our customer service. We will work with you and the shipping carrier to resolve any concerns.
Do you comply with international trade standards?
Yes, we comply with international trade standards, including regulations for shipping, product safety, and quality assurance. Our certifications like EPCH, DGFT, and ICEGATE ensure we meet these standards.
Are your products certified for safety?
Yes, many of our products are lab-tested and certified for safety. If you have concerns about specific products, please reach out, and we will provide relevant certification details.
How do you ensure the environmental sustainability of your products?
We are committed to sustainability by using eco-friendly materials and processes. Many of our products are made with recyclable and responsibly sourced materials.
What is your policy on damaged or defective products?
If you receive a damaged or defective product, please notify us within 7 days of receipt. We will assist in resolving the issue by offering a replacement or refund.
How do you ensure product quality?
We have stringent quality control processes in place. All products undergo thorough checks before they are dispatched, and we only source materials from reputable suppliers. Many of our products are lab-tested for safety and quality certification.
What is your return or exchange policy?
Our return and exchange policy is outlined on our website. Generally, products can be returned or exchanged within a specified period if they are defective or if you are not satisfied with your purchase.
Do you follow ethical sourcing practices?
Yes, we ensure all our products are ethically sourced, and we work closely with our suppliers to ensure fair labor practices and sustainable sourcing.
What certifications does your company hold?
Tarin Arts holds the following certifications:
- MSME (Micro, Small, and Medium Enterprises)
- GST (Goods and Services Tax)
- DGFT (Directorate General of Foreign Trade)
- Make in India
- EPCH (Export Promotion Council for Handicrafts)
- ICEGATE (Indian Customs EDI Gateway)
Enquiry & Ordering Process FAQs
Is there a minimum order requirement for first-time buyers?
We do not have a minimum order for first-time buyers, but larger orders may qualify for discounts or special pricing.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, bank transfers, and PayPal. For bulk orders, alternative payment arrangements can be discussed.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within a limited time after placement. Please contact us immediately if you need to make any changes to your order.
How do I get more details about a product?
You can contact our sales team through the enquiry form on the website or via email. We will provide detailed product specifications, images, and any other information you may need.
How do I place an order?
Once you receive your quotation and are ready to proceed, simply confirm your order via email or through our website. Our team will then guide you through the order confirmation process, including payment and delivery arrangements.
How can I request a quote for a product?
After submitting your enquiry, we will send you a personalized quotation based on the product details, quantity, and any customization requested. You can also contact us directly for a quote.
How do I make an enquiry?
To make an enquiry, simply visit our website and fill out the enquiry form, or reach out to our sales team directly via email or phone. Include product details, quantity, and any specific questions or requirements you have.
Product Information & Customization FAQs
What types of customizations are available for your products?
Customizations include options for size, color, engraving, design modifications, and packaging. Please contact us with your specific needs, and we will do our best to accommodate your request.
Are the materials used in your products safe?
Yes, we ensure that all materials used in our products are safe and meet regulatory standards for health and safety. Many of our products are lab-tested for quality and safety.
Can I customize the packaging for my order?
Yes, we offer custom packaging options for bulk orders or special events. Please contact us for more details about your requirements.
Do you provide product care instructions?
Yes, we provide care and maintenance instructions for most of our products. Specific instructions can be found on product pages or included with your shipment.
How do I know if a product is in stock?
Product availability is updated in real time on our website. If you need to confirm stock for bulk orders, feel free to reach out to us for up-to-date information.
Are your products eco-friendly?
Many of our products are made using sustainable and eco-friendly materials. We are committed to reducing our environmental impact and promoting responsible sourcing practices. For more details, please inquire about specific products.
Can I request a sample before placing an order?
Yes, samples are available for most of our products. Please contact us to request a sample, and we will provide you with pricing and shipping information.
Do you offer customization options for your products?
Yes, we offer customization services for selected products. You can choose from different colors, sizes, and designs. Please contact us for more information on available customization options.
What materials are your products made from?
Our products are made from a variety of high-quality materials such as wood, metal, resin, bone, horn, MOP (Mother of Pearl), and eco-friendly materials. Specific product details can be found on the individual product pages.
Shipping & Delivery FAQs
Will I be charged customs duties or taxes on international orders?
Customs duties or taxes may apply depending on your country’s regulations. These charges are typically the responsibility of the customer.
What happens if I’m not available to receive my delivery?
If you are unavailable, the delivery service will attempt to reschedule or leave a notice with instructions on how to collect your package from a local depot.
Do you offer expedited shipping options?
Yes, we offer expedited shipping for urgent orders. Contact our customer service team to discuss available shipping options and associated costs.
What should I do if my order is delayed or damaged during transit?
If your order is delayed or damaged, please contact us immediately. We will assist you in resolving the issue by either processing a claim with the shipping provider or arranging a replacement if necessary.
What is the estimated delivery timeline for international orders?
Delivery timelines for international orders typically range between 7-14 business days, depending on the shipping method and customs processing in the destination country.
How are shipping costs calculated?
Shipping costs depend on the size, weight, and destination of the order. Shipping charges will be calculated at checkout, and you will be provided with an estimate before confirming your purchase.
Do you ship internationally?
Yes, we offer international shipping to most countries. Please check the shipping policy or contact us for details about shipping to your specific location.